17 May 2020
“There is nothing like a crisis to show the mettle of our executives. We had limited online tools to support widespread cancellations and our call volume spiked 500%. Under extraordinary pressure, our tech teams built new tools, and managed to bring our call centre capacity to acceptable levels.
Cutting our costs everywhere, announcing additional financing- without exception, none of our team have been found wanting. We’ve learned such an enormous amount over these almost five months – we’re going to put that to great and definitive use as we come out of this period. I believe we’ll have a far finer operation coming out of this crisis than going into it.”
